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Returns

Returns

How Do I Return An Item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.

*No Returns On Sale Items* 

Please provide us with your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

If your item has already been shipped out, you must wait until it arrives at its destination (your address) to start the refund process. This is because after your order leaves our warehouses, we are unable to redirect the shipment back to us, so it would still arrive at your address - this has been an issue in the past where customers would refund mid-delivery and end up keep the item, so this is our solution to protect ourselves as a business.

If for some reason, your shipment is taking longer than expected to arrive at your address due to delays or other factors, your refund window will be extended to 30 days after your order has arrived.

Only items purchased directly from TrendyDiscount will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

All returned items must be in original packaging, including any accessories, manuals, and documentation. 

Returned items must be unused, in the same condition as it was on delivery, and in their original packaging. Stains, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through other retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. TrendyDiscount reserves the right to deny any return.

What If The Item(s) I Received Are Defective/Incorrect/ Damaged?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

How Long Is The Return Process?

Processing returns may take up to 14 business days from the day we receive your returned item(s). We will email you to confirm once your return has been processed.

 

Shipping
To return your product, you should contact us at support.trendydiscountshop@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When Will I Receive My Refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 to 10 business days of receipt of the returned item or cancellation request.

 

How Do I Change Or Cancel My Order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

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